The Robot Cloud Dashboard is a stunning and information-rich web interface that displays Apple device detail and highlights trouble areas. It's included with every Robot Cloud subscription and is available as an add-on to any JAMF Software Server (JSS).
All your devices,
presented in style.
Dashboard is included with every Robot Cloud subscription and is available as an add-on to any JAMF Software Server (JSS).
In Dashboard insert /reporting before any URL ending in /devices
For example, https://dashboard.robotcloud.net/all/devices becomes https://dashboard.robotcloud.net/all/reporting/devices
Replace spreadsheets with a stunning web interface that works great on iPads and your Mac. (Yes, you can use a PC too.)
DEVICE VITAL SIGNS
Dashboard is built to draw attention to problem areas. This is especially useful for Tier-1 support desk staff and customers who simply want to see what's wrong. Dashboard saves time by avoiding the need to browse through the massive volume of device data collected by Robot Cloud and the JSS.
Groupings allow you to view devices in the context of a specific client, location, department, sub-department, and even types of users such as administrative, financial or creative. Groupings can be shared so your clients, store leaders or department heads see only their relevant devices.
* If you run your own JSS then you control the naming structure of your groupings.
Dashboard helps your team quickly identify issues before they become critical. It monitors the condition of your Apple devices and highlights problem areas with easy-to-understand, color-coded health reports. It identifies devices with problems by symptom and severity so your support team knows where to focus their attention.
Looking to get the big picture? Dashboard lets you browse Apple devices all at once, or by team, department or client. Even if you are managing thousands of devices, Dashboard makes it easy to find what you’re looking for with a fast, powerful search feature.
Tired of spending too much time searching for devices? Searching in Dashboard is extremely fast and reliable — especially compared to searching in a JSS. Start typing a person or computer name, username, serial number, JSS ID, MAC address, or IP address to jump directly to that device. Plus, every device detail page includes a direct link to the device in your JSS or Robot Cloud.
Do you work in a large company or school with thousands of devices? Dashboard can subdivide devices based on the structure of your organization. Administrators, managers, and staff will all get their own dashboards tailored to their departments.
With so many people turning to notebooks for their workstation of choice, it's very helpful to know when the battery is not 100% healthy.
Ever wonder if a Mac is experiencing trouble or is simply too weak for the job? With Dashboard you'll know if the Paging Ratio and CPU loads are abnormally high.
No Training Required
Every section in Dashboard has a help icon that describes what's being displayed and includes suggestions and next steps, when available.
This means that even non-technical staff and clients can get involved in helping stay ahead of potential device issues.
With Dashboard your support team can quickly identify trouble areas, and they're only only one-click away to …
- The matching record in your JSS, or Robot Cloud Sites, to obtain more detailed information.
- Apple's Tech Specs database.
- Knowing if the device is running OS X Server software.
- Warranty information pulled directly from GSX and linked to Apple's Check Coverage page.
- Knowing if the device is Vintage or Obsolete.
- Memory upgrade information and purchasing links.
Dashboard Configuration Details
If you host with the JAMF Cloud, then you simply need to point Dashboard to your JAMF Cloud instance. If you run an in-house JAMF Software Server (JSS), then you must allow Dashboard to talk to your JSS via the JSS API.
Dashboard runs on it's own infrastructure. This means, even if your JSS is down, Dashboard will continue to serve the most recently available JSS data.
Although your CrashPlan Server is always the best resource for up-to-the-minute backup status, Dashboard provides an extra layer of verification and allows you to get more "eyes" monitoring the critical status of backups. If you don't run CrashPlan, Robot Cloud can provide a CrashPlan Cloud destination.
If you run any flavor of CrashPlan, Dashboard will display a summary of the last known backup. This will include the …
- Most recent backup date and time.
- Number of days since the last backup.
- Amount of data stored and the destination.
A warning (yellow) is indicated if a Mac has not backed up in over 3 days. No backup in over 7 days is considered critical (red).
Apple Time Machine
Where else — other than Dashboard — can you see the Time Machine backup status of all your Macs?
A mini Dashboard next to your tickets!
Dashboard for Zendesk enables your team to respond to tickets more efficiently by providing more context and up-to-date device data. View critical and often referenced Apple device information right next to tickets. Plus, get one-click access to more detailed information within Dashboard.
Feature & Benefit Summary
Device data by itself is not very helpful for making support and management decisions. Data presented in spreadsheets is also not very motivational to your team or clients. Dashboard with graphics and summary data can play a pivotal role. With Dashboard you get a summary level portrait of your Apple devices. This allows your team to more quickly and accurately respond to support requests. Dashboard creates a portrait of gaps and suggests possible solutions. It also enables management to know at a glance the age, warranty and status of company owned devices. What device problems are you having?
Dashboard also allows you to share data that’s not too detailed or private — yet valuable to managers and support staff.
DEVICE DETAILS - Dive into the details to see what applications are installed, hard drive usage, and even the exact RAM configuration.
USER MANAGEMENT - Grant access with user accounts. Each user’s dashboard will include only the data they are allowed to see.
SEARCH - Search your devices by user name, computer name, serial number and more. Results appear instantly as you type.
REPORTING - Dashboard is a 24/7 web interface for clients, department or location leaders — anyone wanting to see what devices are in the system and quickly understand the status.
REFERENCE - Dashboard is a great resource — that requires nearly zero training — for Tier-1 Support/Help Desk staff who do not (or should not) have access to your JSS.
DEVICE LIST - Dashboard identifies critical problems that need your immediate attention by filtering devices by symptom and severity. Dashboard supports Macs, iOS and Apple TVs.
BROWSE BY DEPARTMENT - Use groupings to view the big picture by looking at your company as a whole, or per team or department.
DEVICE OVERVIEW - Quickly determine the health of a particular device by looking at an easy-to-understand, color-coded overview.
VERIFICATION - Dashboard is a double-check against the mountain of data collected in the JSS. Sometimes a JSS alert, check-in or recon will fail and unless you're looking for this failure, it can be very difficult to discover — especially as your number of devices grow. Dashboard looks for this trouble.
Plans built for teams of all sizes. Start with 30 days for free. From $1 per device per year.
Dashboard must be safe-listed to allow secure access to your JSS via the JSS API. Dashboard monitors the health and inventory of Apple devices in your company by extending the capabilities of your existing JAMF Software Server (JSS).